Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 30 days of your original purchase date
• You purchased the product directly from our website
• The product does not meet your expectations or needs

2. How to Request a Refund

To request a refund, please follow these simple steps:

1. Contact our support team via email at support@openpyxl.com
2. Include your order number and the email address used for purchase
3. Briefly explain the reason for your refund request (optional but helpful)
4. Our team will process your request within 2-3 business days

3. Refund Processing Time

Once your refund request is approved, the refund will be processed to your original payment method within 5-10 business days. The exact timing may vary depending on your payment provider and bank processing times.

4. No Questions Asked

We believe in our products and want you to be completely satisfied. That's why we offer a "no questions asked" refund policy. While we appreciate feedback to improve our products, you are not required to provide a detailed explanation for your refund request.

5. Product Access After Refund

Once your refund is processed, your access to the digital products (eBooks, courses, AI Agent) will be revoked. Please ensure you have backed up any personal work or notes before requesting a refund.

6. Subscription Products

For subscription-based products (such as the Excel AI Agent monthly subscription), you can cancel at any time. If you cancel within 30 days of your initial subscription, you'll receive a full refund. Subsequent monthly charges are non-refundable once the billing period has started.

7. Bundle Purchases

If you purchased a bundle of products, the entire bundle must be refunded as one transaction. We cannot provide partial refunds for individual items within a bundle.

8. Payment Provider Issues

If you experience any issues with the refund appearing in your account after the processing period, please contact your payment provider or bank. In such cases, we can provide proof of refund processing upon request.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. Your purchase will be governed by the refund policy in effect at the time of purchase.

10. Contact Information

If you have any questions about our refund policy or need assistance with a refund request: